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We want to make sure your issues are addressed so we have implemented this form to get your info for faster troubleshooting. And also provided an FAQ where you can find answers to your problem. We constantly update our FAQ so please check there before contacting us. We dont monitor the sales emails so please do not reply to those.

We have arranged to get a forum within www.Vi-Control.net which has similar minded people who can jump in and help at odd hours, provide feedback or just share some stores and production techniques.

Name

Did you check our FAQ or Forum for the answer?

NOTE: FAQ Updated monthly. We cover 99% of common questions in our FAQ. (Any issues that have the answer in our FAQ will not be answered via email. Specially Kontakt Full/Paid vs Kontakt Player/Free versions. Sorry but we get this question weekly.)

Did you check or will check your email spam/trash folder for missed emails?

Did you buy the product with us or a 3rd party dealer?

Order Number

What Product is the issue related to?

What Platform?

What OS Version?

Is your issue related to:

What Kontakt or Synth Version

Are you emailing about a Serial number? IF so, our products DO NOT need a serial number. You NEED Kontakt FULL/PAID.

NOTE: Please search in google the difference between Full version of kontakt vs player version. If you need a serial for a kontakt product then this will be the issue you should look at in the google search result. You can drag and drop the .nki in Kontakt FULL and it will work w/o a serial. If the instruments shows "DEMO" then you have Kontakt Player and need Kontakt Full from NI and this is in our FAQ and mentioned in every product and policy

Do you understand our sample libraries will NOT work in Kontakt Player and only work in the PAID (FULL) version of Kontakt as stated several times in our site?

NOTE: The system requirements are available in the system specs of each product and these are non refundable digital prodcuts, which is why we state this fact on every page of every prodcut and FAQ and we tell distributors to do the same.

What DAW & Version

Please specify your issue

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