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*****We have some site issues. Please email us at [email protected] with your order number and system specs*****

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Did you check our FAQ or Forum for the answer? *

FAQ Updated monthly. We cover 99% of common questions in our FAQ. (Any issues that have the answer in our FAQ will not be answered via email. Specially Kontakt Full/Paid vs Kontakt Player/Free versions.)

Did you check or will check your email spam/trash folder for missed emails? *

Did you buy the product with us or a 3rd party dealer? *

Please list the dealer if applicable.

Order Number *

What Product is the issue related to? *

What Platform? *

What OS Version? *

Is your issue related to: *

What Kontakt or Synth Version *

Are you emailing about a Serial number? IF so, our products DO NOT need a serial number. You NEED Kontakt FULL/PAID. *

Please search in google the difference between Full version of kontakt vs player version. If you need a serial for a kontakt product then this will be the issue you should look at in the google search result. You can drag and drop the .nki in Kontakt FULL and it will work w/o a serial.

Do you understand our sample libraries will NOT work in Kontakt Player and only work in the PAID (FULL) version of Kontakt as stated several times in our site? *

The system requirements are available in the system specs of each product and these are non refundable digital prodcuts, which is why we state this fact on every page of every prodcut and FAQ and we tell distributors to do the same.

What DAW & Version *

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TERMS & CONDITIONS (link opens a new window)

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